Subscriptions & Payments

Cancellations & Refunds

• I forgot to cancel my subscription. How do I request a refund?
• How do I cancel the subscription?
• How do I check if my subscription was cancelled?
• I have accidentaly purchased the subscription. How do I apply for a refund?

Restore purchase

• Can I transfer my subscription to another Apple ID / Google account / Email address?
• How do I access my subscription on several or another devices?

Free trial & Subscription

• Can I use the Lift App without paying?
• How do I understand, which features are free?
• Can I start a trial more than once?
• Which subscription plans do you have?
• How do I subscribe to Lift?
• How do I check if I have a subscription?

See all 7 articles

Payments

• Why was I double-charged?
• I took a free trial. Why I was charged?
• I don't have a subscription / account. Why am I being billed?
• I don't use Lift. Why am I being billed?
• I have cancelled the subscription. Why am I still being charged?
• I didn't authorize any charges. Why was I billed?

See all 9 articles

Troubleshooting

• My subscription doesn't work. What should I do?
• I was charged twice. What should I do?

Information for EU customers

• Right of Withdrawal
• Handling of Complaints
• Duty of Conformity
• Delivery Restrictions
• Means of Payment accepted