We kindly ask you to contact our support team, to check the information regarding the issue. We kindly ask you to provide us with the following details, so we could start working on your case straight away.
iOS purchase
👉Open iPhone Settings - Apple ID - Subscriptions - send us a screenshot of this page.
👉Send us the bank statements or invoices for the purchase.
Android purchase
👉Open Google Play → click “Payments & subscriptions” → tap “Manage subscriptions” - send us a screenshot of this page.
👉Send us the bank statements or invoices for the purchase.
Web purchase
👉 Check your inbox for e-mails from Lift. If there are some, please, send us the screenshots.
👉Send us the bank statements or invoices for the purchase.